Introducing the LabHQ External User Portal: Seamless Data Access for External Users

No more endless status emails, manual data sharing, or chasing paperwork. The LabHQ External User Portal provides a user-friendly, secure digital gateway that automates communication and data access for external users - whether they're clients, partners, or contractors.

It gives them instant visibility of the information they need so your team can spend less time on admin and more time delivering results.

Key Features

• External User Access
  Easily set up and control portal access for your external users in just a few clicks. Invite them via email and they’ll have secure, tailored access – no complicated permission setup required.

• Job Viewer
  Keep external users up to date with real-time visibility of job progress, reducing back-and-forth emails and improving transparency.

• Sample Viewer
  Give your users a deeper level of insight with access to individual sample-level information – perfect for large or complex submissions where detail matters.

• Certificate Downloads
  Let users instantly download certificates from the Portal – providing fast, easy access to important documentation.

• Job Submission‍
  From our next quarterly update, clients and other external users will be able to submit their own jobs directly through the Portal – eliminating the need for lab staff to enter details on their behalf, saving admin time and minimising the risk of data entry errors.‍

• ‍Custom Branding ‍
  Add your company’s logo to make the Portal feel fully on-brand and familiar every time a client logs in.

Benefits

The LabHQ Portal gives labs a modern, user-friendly digital experience that enhances collaboration and drives efficiency:

• Improve client and partner satisfaction with faster, easier access to their data.
• Save teams hours of admin work every week through automated communication and streamlined data access.
• Strengthen relationships, improve transparency, and help your lab stand out in a digital-first industry.

To find out more about how the new LabHQ Portal can benefit your lab, contact us today or explore our demo.

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