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Introducing the LabHQ Client Portal: A Simpler Way for Labs to Share Data with Clients

We’re excited to introduce the LabHQ Client Portal module – a powerful new solution designed to enhance the way labs connect and work with their clients.

No more endless status emails, manual data sharing, or chasing paperwork. The LabHQ Portal provides a user-friendly, secure digital gateway that automates communication and access to data, giving clients instant visibility of the information they need so labs can spend less time on admin and more time delivering results.

Key Features

  • External User Access
    Easily set up and control portal access for your clients in just a few clicks. Invite them via email and they’ll have secure, tailored access – no complicated permission setup required.
  • Job Viewer
    Keep clients up to date with real-time visibility of job progress, reducing back-and-forth emails and improving transparency.
  • Sample Viewer
    Give your clients a deeper level of insight with access to individual sample-level information – perfect for large or complex submissions where detail matters.
  • Certificate Downloads
    Let clients instantly download certificates from the Portal – providing fast, easy access to important documentation.
  • Job Submission‍
    From our next quarterly update, clients will be able to submit their own jobs directly through the Portal – eliminating the need for lab staff to enter details on their behalf, saving admin time and minimising the risk of data entry errors.‍
  • ‍Custom Branding ‍
    Add your company’s logo to make the Portal feel fully on-brand and familiar every time a client logs in.

Benefits

The LabHQ Portal gives labs a modern, client-friendly digital experience that helps improve client relationships and boost operational efficiency:

  • Improve client satisfaction with faster, easier access to their data.
  • Save teams hours of admin work every week through automated communication and streamlined data access.
  • Help labs stand out in a competitive, growing digital economy.

To find out more about how the new LabHQ Portal can benefit your lab, contact us today or explore our demo.

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