Transforming QA/QC Operations for Global Healthcare Leader Mentholatum
The Challenge
For over a century, Mentholatum has been a trusted name, delivering quality healthcare and personal care products worldwide. With household brands such as Deep Heat, trusted by millions, maintaining the highest standards of quality is at the heart of their success.
Mentholatum had stringent requirements for managing their Quality Assurance and Quality Control (QA/QC) data. Their previous Laboratory Information Management System (LIMS) failed to meet their evolving needs for a validated system, regulatory compliance, web-based accessibility, and robust data security. They were looking for a new LIMS solution which could streamline lab operations whilst meeting quality control and compliance requirements in their regulated sector.
“LabHQ is very well suited for our Quality Control laboratory. We’ve been using it for 9+ years and find it straight-forward, reliable & easily configurable to our needs - the perfect LIMS for labs in tightly regulated industries like ours”.
Tracy Morton (Former Lab Manager at Mentholatum)
The Solution & Impact
The LabHQ team’s deep expertise with QA/QC laboratories and LABHQ’s validated use in QA/QC labs across highly regulated industries such as pharmaceuticals gave Mentholatum the confidence to choose LabHQ as their new LIMS.
Mentholatum validated potential LIMS solutions against the following key requirements:
- Validated System: LabHQ provided a fully validated system, ensuring data integrity and reliability for Mentholatum's QA/QC processes.
- Regulatory Compliance: With built-in features like audit trails and electronic signatures, LabHQ enabled Mentholatum to meet stringent regulatory requirements for data management and traceability.
- Web-Based Accessibility: LabHQ's web-based platform allowed Mentholatum's QA/QC teams to access and manage data from anywhere, improving collaboration and efficiency.
- Data Security: Robust security measures, including role-based access controls and secure data storage, ensured the protection of Mentholatum's sensitive QA/QC data.
By onboarding LabHQ in their lab, Mentholatum streamlined their QA/QC data analysis, management, and compliance processes. LabHQ’s user-friendly system, robust data & security measures and easily configurable setup addressed Mentholatum's specific business needs whilst facilitating regulatory data integrity requirements. With a shared culture of quality excellence & continuous improvement, the LabHQ & Mentholatum partnership is 9+ years strong!
“The LabHQ team’s deep expertise with QA/QC laboratories across regulated industries such as pharmaceuticals gave us the confidence to choose LabHQ as our LIMS of choice.”
Tracy Morton (Former Lab Manager at Mentholatum)
Features Helping Mentholatum Progress
(Below bullets link out to relevant ‘Features’ pages on website to mirror Broughton/ Morris Lubricants case study)
- Sample & Data Management: End-to-end sample tracking provides a clear view of each batch’s progress through testing, approval, and release, helping the team maintain quality and regulatory confidence at every stage.
- Workload & Workflow Management: Configurable workflows support Mentholatum’s QA/QC teams by streamlining processes, improving task visibility, and ensuring consistent quality control practices across the lab.
- Analysis & Reporting: Comprehensive reporting and trend analysis tools allow the team to review performance, identify trends, and make data-driven decisions to support ongoing quality improvements. Custom Certificates of Analysis (CoAs) also allow Mentholatum to send products to different markets and manage multi-specifications to meet varying product specification limits by region.
- Data, Access & Security: With secure data storage and role-based access controls, Mentholatum can manage sensitive QA/QC data confidently. LabHQ’s built-in audit trails and electronic signatures ensure full traceability and compliance with regulatory standards.
“We were looking for a new LIMS which could streamline lab operations whilst meeting quality control and compliance requirements in our regulated sector - LabHQ met our stringent requirements for a validated, web-based system which provided robust data security & facilitated regulatory compliance.”
Tracy Morton (Former Lab Manager at Mentholatum)
